FYI - In the News
Pensions complaints overhaul
The Pensions Advisory Service’s dispute resolution function is moving to the Pension Ombudsman in the interest of better outcomes form a simplified customer journey. Customers will now be able to access all pension dispute resolutions, whether pre- or post-IDRP, in one place. The intention is to create a smoother journey and improved complaint handling for customers which will mean the time taken for complaints to be resolved will be halved.